Financial and Operational Improvement Strategies: Utilizing Patient Self-Service Tools explores how healthcare practices can enhance efficiency and financial performance through self-service technologies. Amid challenges like flat reimbursement rates, staff turnover, collection difficulties, and scheduling inefficiencies, patient expectations are shifting toward greater autonomy in healthcare. Tools such as self-scheduling, telemedicine, patient portals, and online registration streamline operations, reduce administrative burdens, and improve patient satisfaction.
The presentation reviews key financial and operational benchmarks, including overhead and staffing ratios, patient throughput and access, demonstrating how self-service tools impact these areas. Real-world case studies highlight successful implementations, showcasing reduced administrative costs, improved efficiency, and optimized staffing utilization. However, barriers such as adoption resistance, system integration, and data security must be addressed for optimal success.
About our speaker:
Michael Cash is a seasoned healthcare leader from Hot Springs, Arkansas, with extensive experience in private practice and hospital administration. Currently serving as a Senior Medical Practice Consultant at State Volunteer Mutual Insurance Company, he brings a wealth of expertise in financial management, operational efficiency, and physician employment models. Michael is a Fellow in the American College of Medical Practice Executives (ACMPE), and past president of the Arkansas Medical Group Management Association (MGMA). He is committed to helping healthcare organizations navigate complex challenges and achieve long-term success.
CMGMA webinars are approved for 1.0 CE credit hour of LIVE learning from MGMAstate for those attending the live session.
CMGMA Webinars are approved for 1.0 CE credit hour from MGMA state for on-demand listening.
