Handling a Difficult Situation- A skill that is vital to your practice’ success
Difficult situations can be the breaking point for many practices. What can you do to prepare for having a conversation with a staff member that is getting patient complaints? Or what if it’s a physician or provider that is creating the situation? Also understanding when the conversation needs to turn to disciplinary action can mean the difference between saving a relationship or burning a bridge. In this presentation we will : · Explore the cause and effect of difficult situations · Provide communication tools to better manage difficult situations with both staff and providers · Learn strategies to better alleviate difficult situations in your practice.
Lunch and Learns are FREE for members, $25 for non-members.
Lunch will be provided by
OUR MISSION
To provide educational opportunities and resources to promote professionalism in medical practice management.
OUR VISION
CONTACT US
Colorado MGMAP.O. Box 380084Birmingham, AL 35238-0084(985) 290-8020